Information we collect

When you complete our survey, we may collect:

• Your name and email address
• Clinic or practice name
• Number of veterinarians at your practice
• Primary practice management software and satisfaction rating
• Written feedback about what works well and what needs improvement
• Whether you use AI features in your practice
• Any additional software you choose to share

We may also collect standard technical information when you visit the site, such as browser type, device information, and pages viewed, through normal server logs or analytics tools if enabled.

How we use your information

We use survey responses to:

• Understand how veterinary clinics use practice management software
• Identify common challenges and opportunities for improvement
• Produce aggregated research insights (without identifying individual respondents unless you agree otherwise)
• Respond to your submission or follow up when appropriate
• Operate, secure, and improve our website and survey

How we share information

We do not sell your personal information. We may share information only in these circumstances:

• With service providers who help us operate the site (for example, hosting, database, or email delivery providers), under appropriate confidentiality obligations
• In aggregated or de-identified form for research, presentations, or reports
• When required by law or to protect our rights, users, or the public

Data retention

We retain survey responses for as long as needed to fulfill the research purposes described in this policy, unless a longer retention period is required by law. You may request deletion of your personal data by contacting us using the details below.

Security

We use reasonable technical and organizational measures to protect information submitted through our survey. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

You may choose not to submit the survey. If you have already submitted a response, you may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and legitimate research needs.

Children's privacy

Our survey is intended for veterinary professionals and is not directed at children under 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact us at survey@thebestvetsoftware.com.