Legal
Privacy Policy
Last updated March 16, 2026
The Best Vet Software ("we," "us," or "our") operates a veterinary software survey. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or submit the survey.
In short: your survey answers are not anonymous. They are stored with the name, practice name and email address you give us, and they may be shared with veterinary software providers who may contact you about what you told us. You can ask us to delete your response at any time.
Information we collect
When you complete our survey, we may collect:
- Your name and email address
- Clinic or practice name
- Number of veterinarians at your practice
- Primary practice management software and satisfaction rating
- Written feedback about what works well and what needs improvement
- Whether you use AI features in your practice
- Any additional software you choose to share
We may also collect standard technical information when you visit the site, such as browser type, device information, and pages viewed, through normal server logs or analytics tools if enabled.
How we use your information
We use survey responses to:
- Understand how veterinary clinics use practice management software
- Identify common challenges and opportunities for improvement
- Produce and publish aggregated research findings, which do not name individual respondents or practices
- Contact you with those findings once they are published
- Follow up with you about your responses, including about products that may address what you described
- Operate, secure, and improve our website and survey
How we share information
We do not sell your personal information. We may share information only in these circumstances:
- With veterinary software providers, including providers we are commercially connected to, who may contact you about the needs and frustrations you described. This is the main reason we run the survey, and it is why we ask for your consent before you submit.
- With service providers who help us operate the site (for example, hosting, database, or email delivery providers), under appropriate confidentiality obligations
- In aggregated or de-identified form for research, presentations, or reports
- When required by law or to protect our rights, users, or the public
We do not sell your personal information, and we do not share it with anyone outside the categories above.
Data retention
We retain survey responses for as long as needed to fulfill the research purposes described in this policy, unless a longer retention period is required by law. You may request deletion of your personal data by contacting us using the details below.
Security
We use reasonable technical and organizational measures to protect information submitted through our survey. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices
You may choose not to submit the survey. If you have already submitted a response, you may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and legitimate research needs.
Children's privacy
Our survey is intended for veterinary professionals and is not directed at children under 16. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the site after changes are posted constitutes acceptance of the updated policy.
Contact us
If you have questions about this Privacy Policy or how we handle your data, please contact us at survey@thebestvetsoftware.com.